Not a pleasure
Pros: None
Cons: Over priced, bad attitude, sends his 'custom' work out
"I used this tailor for a suit I had made. First off I want to let anyone know that is considering going to this man, he is incredibly arrogant. I'm a professional man in my 40's, pretty well known in this area, and yet Ron was not respectful of me at all. He acted as though I couldn't afford one of his custom suits- if I wasn't in a bind as far as time, I would've gone to a different men's shop. The suit turned out ok, nothing special and he's over priced. He promised to have it completely ready in time but then charged me extra to have it 'rushed'! I found out later that he didn't do the tailoring anyway, had some seamstress in the area do the work! He's just not a nice person to do business with. I've purchased better suits at Brooks Bros. "
Business Response:
Updated on: 11/16/2012
Thank you for taking the time to provide your feedback. I'm sorry you didn't have the very best experience here. I hope you will let me try to make it up to you as we pride ourselves on customer satisfaction in a friendly atmosphere. I apolgize for any disrespectful encounter you feel you've had; that was cerainly not my intention.
I'm happy to hear that you trusted us to alter your suit and get it finished and in time as I promised. I'm confused as to why you feel you were charged extra for a quick turnaroud. I have never, nor ever will charge extra to any alteration job that's needed in a rush. If we can not do a job within the time frame requested, we will tell you up front. Also, Peter Musano and I personally do all of the tailoring right here in our shop so I am wondering why you are under the impression that your suit or any alteration is ever sent out.
Again, I apologize for the experience and hope you will reach out to me and give me the opportunity to right any misunderstandings. Thank you for your business and your review
Respectively,
Ron Rovito